• Manager of Payments and Fraud

    Job Locations US-AZ-Gilbert
    Job ID
  • Position Summary

    Manages team and oversees all facets of fraud detection and prevention globally. Responsible for driving down fraud losses through prevention and/or effective responses to fraud chargebacks. Uses analytics and industry best practices to assist with the implementation of payment methods in ways that optimizes the balance between authorization rates and fraud prevention. Help implement and own fraud software solutions and/or payment methods with focus on continuous improvement. The position develops and improves procedures to ensure minimal risk of fraud and optimal authorization rates. Work closely with IT, Merchant Services, Customer Care, User Experience team and Compliance on fraud prevention initiatives and payment optimization.

    Essential Duties & Responsibilities (Other duties may be assigned)

    • Direct and oversee the work of payments and fraud prevention professionals, including training, mentoring and performance appraisals insuring professional development.
    • Monitor potential fraudulent orders and ensure we meet/exceed defined response times.
    • Detect/Identify fraud patterns and help drive change in process/systems to minimize fraud.
    • Provide input and solutions for improvement with current fraud order process.
    • Work with current processors and vet new vendors to develop processing strategies for providing payments and fraud prevention solutions in new and existing markets; weighing the balance between fraud prevention and increased authorization rates for legitimate orders.
    • Provide guidance to Analysts in developing monthly/quarterly dashboard reporting to allow the review on various areas, such as processing, merchant fees, declines, and chargebacks.
    • Lead on projects such as system upgrades and/or payment method implementations.
    • Develop and implement strategies and procedures for reviewing internal or external inquiries and identifying fraudulent transactions.
    • Analyze trends with the goal of identifying emerging fraudulent schemes or risks; recommends proactive, preventative measures that are meant to reduce exposure and limit Isagenix liability.
    • Approve the resolution of issues and resolve escalated more complex cases.
    • Delegate daily tasks to ensure team is achieving desired results.
    • Ensure that chargebacks are being responded to prior to the expiration date.
    • Drive initiatives to increase productivity and efficiency.
    • Execute assignments within specified deadlines.
    • Work with external vendors and IT to ensure implemented fraud tools are operating correctly.
    • Create and manage accurate reporting to discuss and distribute to cross functional team and executive staff.

    Minimum Qualifications (These are the requirements that all applicants MUST HAVE to be considered for this position)

    • Bachelor’s degree from an accredited institution.
    • 7 years of Treasury, Merchant Services, Chargebacks or Fraud experience.
    • 5 years of experience in a management role leading a team.
    • Skilled in the use of Microsoft office software to include Word, Excel, PowerPoint, and Outlook.
    • Strong interpersonal skills, detail oriented and able to coordinate/manage multiple tasks simultaneously.
    • Working knowledge of e-commerce credit card processes, terminology and software.

    Preferred Qualifications

    • Degree from an accredited institution in Business or IT.
    • Professional experience in network marketing or health and wellness industry.



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