• Policy Advisor I

    Job Locations US-AZ-Gilbert
    Job ID
    2018-2491
    Category
    Legal
  • Position Summary

    The function of this position is to serve as an advisor with responsibility for supporting various company sales force policy issues. This role will interpret and enforce company policies and frequently interact with Associates, both via email and telephone. The Policy Advisor will be required to make sound judgments in ensuring that the sales force understands and abides by the company policies, which address business ethics and marketing practices designed to establish an environment of trust and ethical, fair behavior.

    Essential Duties & Responsibilities (Other duties may be assigned)

    • Understand the company policies concerning business ethics and marketing practices.
    • Communicate daily with internal and external stakeholders, by phone or email, including responding to requests for advice and/or information about claims or the companies policies.
    • Participate in the outreach, education and training of staff and sales force by drafting guidance documents, blog posts, letters and presentations related to policies, procedures and guidelines.
    • Assists in the development, execution and resolution of associate case files to present to the Legal and Executive Leadership team, such as collecting information and preparing recommendations based upon an investigation.
    • Maintain records of customer interactions and applicable research/investigations.
    • Assess and make recommendations of the operational impact of changes to the company’s policies and procedures and internal processes.
    • Use rigorous analysis to deal with multi-dimensional problems, and provide operational policy advice that is intellectually challenging, legally sound, well presented and well written.
    • Monitor sales force marketing campaigns via the Internet, Social Media and other outlets.
    • Have a clear understanding of the FTC and FDA regulations and claim restrictions and standards our industry is held to.

    Minimum Qualifications (These are the requirements that all applicants MUST HAVE to be considered for this position)

    • Associate’s degree from an accredited institution or equivalent experience.
    • 2 years of experience in a customer service role or similar environment.
    • Strong interpersonal skills, detail oriented and able to manage tasks simultaneously.
    • Skilled in the use of Microsoft office software to include Word, Excel, PowerPoint, and Outlook.

    Preferred Qualifications

    • Research and analysis related experience.
    • Professional experience in network marketing or health and wellness industry.
    • Bilingual in relevant languages.

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