The Help Desk Manager is responsible for providing overall leadership and oversight to the Help Desk team. This role is expected to execute the planning, designing, and improvement of the Help Desk according to industry best practices, while ensuring a high level of customer service across all offices. In addition, the manager will be responsible for ensuring the standards and processes in place are followed and effective, as well as staffing levels and coverage to meet support requirements.
Imaging and backup software (Acronis, SCCM, WDS, etc.).